The Official Development Agency of the City of Vilnius

Global Business Services

Vilnius is home to a matured yet growing Global Business Services (GBS) sector that is characterized by the diversity and truly international scope of the services it provides.

The city’s GBS community mixes a strong Scandinavian banking presence with a growing number of global brands like Moody’s, Mckesson, Nasdaq and Western Union.

Overall, the sector provides support to global operations in over 30 different languages and supports functions as diverse as IT, Finance, Legal Support, and Customer Support for a wide range of services. 
1st globally

For availability of digital/technological skills

Source: IMD World Competitiveness Yearbook, 2018

Best in CEE

As a location for GBS 6 years in a row

Source: Shared Services and Outsourcing Awards 2020

Over 30

different languages used in the sector

Source: Invest Lithuania, 2018

Over 21,000

IT specialists in Vilnius municipal area

Source: Lithuanian statistics, 2018

24% increase

Of the IT talent pool since 2015

Source: Lithuanian statistics, 2018

Favourable business environment

  • 58% of all centres supply services in two or more languages, while the Vilnius GBS sector provides support in over 30 different languages.
  • English is the most widely used language, with the use of Nordic languages steadily increasing.
  • Vilnius based GBS centres provide truly global support. Europe is the market most served by Lithuanian GBS centres, with a primary focus on the Nordic region.
  • The majority of GBS centres in Vilnius provide at least two functions. IT, finance and accounting are the most common sectors served by Lithuanian GBS centres.
  • Vilnius is increasingly becoming an attractive destination for high value-added functions such as mechanical and electronic engineering, mobile app development, cybersecurity, audit, analytics and robotics.

    Source: Invest Lithuania, 2018

Ecosystem

Business services for IT companies

Telia
Euromonitor
Cognizant
Sermo


Business services for financial and insurance institutions

Danske
WU
Nasdaq


Business services for manufacturing companies

Paroc
Yara

Other key sectors

Fintech
Fintech
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