The Official Development Agency of the City of Vilnius

Global Business Services

Vilnius is home to a matured yet growing Global Business Services (GBS) sector that is characterized by the diversity and truly international scope of the services it provides.

The city’s GBS community mixes a strong Scandinavian banking presence with a growing number of global brands like Moody’s, Mckesson, Nasdaq and Western Union.

Overall, the sector provides support to global operations in over 35 different languages and supports functions as diverse as IT, Finance, Legal Support, and Customer Support for a wide range of services. 
3rd globally

For digital / technological skills availability

Source: IMD World Competitiveness Yearbook, 2020

Best in CEE

As a location for GBS 6 years in a row

Source: Shared Services and Outsourcing Awards 2020

Over 35

Different languages used in the sector

Source: Invest Lithuania, 2020

Over 23,000

ICT specialists in Vilnius

Source: Lithuanian statistics, 2019

24% increase

Of the IT talent pool since 2015

Source: Lithuanian statistics, 2018

Favourable Business Environment 

  • 58% of all centres supply services in two or more languages, while the Vilnius GBS sector provides support in over 35 different languages.
  • English is the most widely used language, with the use of Nordic languages steadily increasing. In addition, the use of German rose thanks to the substantial inflow of new investments from the US and Western Europe.   
  • Vilnius-based GBS centres provide truly global support. Europe is the market most served by Lithuanian GBS centres, but 39% of GBS centres serve three or more regions. 
  • IT, Engineering and Finance are the most common sectors served by Lithuanian GBS centres. 
  • Multi-functionality is widespread, and 94% of GBS centres in Vilnius perform two or more functions. 
  • IT, Customer Service, Finance and Accounting are the most common functions performed.  

    Source: Invest Lithuania, GBS report 2020

Ecosystem

Business services for IT companies

Telia
Euromonitor
Cognizant
Sermo

Business services for financial and insurance institutions

Danske
WU
Nasdaq

Business services for manufacturing companies

Paroc
Yara

If you are looking for a destination with a strong scientific community to host your next conference or event, please get in touch with our Convention Bureau to find out how our team can assist you. 

Other key sectors

Fintech
Fintech
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