The Official Development Agency of the City of Vilnius

Frequently Asked Questions

The „Vilnius Pass" is the best way to get to know Vilnius while spending the least amount of money. The card is designed for tourists who want to experience and see as much as possible in the city during their stay. 

With the „„Vilnius Pass", you can visit museums for free, take part in free walking tours, and ride the hop-on, hop-off tour buses. You’ll also save money on bike rentals and scooter or bicycle tours. The Vilnius Pass is a great way to explore Vilnius, whether it’s your first or tenth time here!

The „Vilnius Pass" gives users a one-time discount at each partner place/service provider.

All sites and services associated with the „Vilnius Pass" are listed on our Vilnius Pass Attractions website, or you can download the digital brochure here.

Wondering how much you could save with the „Vilnius Pass"? Browse the partner attractions, add your favourites and get an instant calculation of how much you can save with the „Vilnius Pass". Calculate the amount immidiately.

The card can be purchased online, with the „Vilnius Pass" app, or at one of the tourist information centres. We recommend buying the card online  or with the mobile app, as this is faster and easier, and you’ll also save €1.

Important! The 72-hour „Vilnius Pass" includes free use of public transport. After purchasing this card online, you’ll need to come to a tourist information centre, where you’ll be issued a physical (plastic) card. 

It’s cheaper. By buying the card online or with the Vilnius Pass app, you’ll save €1. You can buy one online here. 

In order to purchase the card with the Vilnius Pass app, you’ll need to download the app to your mobile phone, register and log in. 

Open the Google Play Store or App Store and enter ‘Vilnius Pass’ in the search bar.

If you’ve already purchased the card online, links to download the Vilnius Pass app will be included in the confirmation letter.

If you purchased a „Vilnius Pass" online and want to use it in the mobile app, download the Vilnius Pass app and log in with the same account you used at the time of purchase. 

Yes. You’ll need to download the mobile app, register, and sync the card you purchased to the app. 

Whichever card you purchase, you will receive the same discounts (except for the 72-hour card with a public transport ticket). The only difference is the validity period of the card. The Vilnius Pass is available for 24, 48 or 72 hours. The longer the validity of the card, the more discounts you will receive. And don’t forget that the 72-hour Vilnius Pass includes free use of public transport.

The price. You can buy a „Vilnius Pass" for a child (7-17 years old) at a discount, but you must have a document confirming the child’s age. For children under seven there is no need to buy a „Vilnius Pass", since most museums and tours are open to them free of charge. 

You can return a „Vilnius Pass" purchased online or with the mobile app if you have not used it, i.e. you have not activated it at any of the attractions within 30 days of placing the order. If you would like to change the type of „Vilnius Pass" purchased online or with the mobile app, you should return it and order a new one.

After filling in the return form and confirming that your „Vilnius Pass" has not been activated, it will be deactivated and you will receive a letter confirming the refund within five days. The money will be transferred to the account that was used to pay for the card within 30 days of this confirmation. 

If you already have a „Vilnius Pass" that you bought at one of the Vilnius tourist information centres and decide that you want to change the type, you can only do this at the same centre that you bought it at. The card must have not been activated at any of the attractions, and you must have the receipt.

Once you activate your „Vilnius Pass", you can no longer return it. Money for lost, damaged or stolen cards is also non-refundable. 

To return a card, fill out this form

If you purchased a card without a public transport ticket online or with the mobile app, you can use it in three ways:

  1. show the card in the Vilnius Pass app (its QR code) on your mobile phone; 
  2. show the coupon received in PDF format (coupon QR code) on your mobile phone; 
  3. show the physical card, which you can get at one of the Tourist Information Centres by presenting the PDF coupon.

In order to use public transport, you’ll need to have a physical card. If you purchased a „Vilnius Pass" with a public transport ticket online or with the mobile app, you’ll need to pick up a physical card at one of the Tourist Information Centres by presenting your digital coupon or order number. You do not need to print the coupon – it’s enough to have it on your mobile device. Let’s save the planet! 

Important! Remember to activate the physical card when you use public transport for the first time. The card will be valid for 72 hours from the moment it is activated. 

The „Vilnius Pass" is activated by scanning its QR code at the first attraction. Depending on the type, it will be valid for 24, 48 or 72 hours. You’ll need to show the card (in the mobile app, as a digital coupon on your mobile phone, or a physical card) each time you visit a site included on the „Vilnius Pass" list of attractions.

If you bought your „Vilnius Pass" at one of the tourist information centres, simply show it at the entrance to each site. 

A „Vilnius Pass" purchased online, with the mobile app, or at one of the Vilnius tourist information centres must be activated within 12 months of the date of purchase. 

Yes. Sharing cards is possible and simple. There are three ways to do this:

- Go to the account you created when purchasing the Vilnius Pass. In the ‘My Vilnius Pass’ section, go to the list of purchased cards. You’ll see ‘Share’ and ‘Download’ buttons next to each card. Click the ‘Share’ button and enter the e-mail address of the person you’d like to share the card with. This person will receive an e-mail with the „Vilnius Pass" you gave to him or her. 

- When you purchase a „Vilnius Pass" online, you will receive an e-mail with a PDF coupon, which you can forward to other people. 

- If you want to share cards you purchased with other people, they will have to install the Vilnius Pass app on their mobile devices, register, and sync the ID code of the card you gave them to the app.

Cards purchased in your name and their PDF coupons are also stored in the account you created when you purchased the Vilnius Pass. In the ‘My Vilnius Pass’ section, go to the list of purchased cards. Next to each card you’ll see ‘Share’ and ‘Download’ buttons. Click ‘Download’ and the Vilnius Pass PDF coupon you lost will be sent to your device.

You can also contact the Vilnius Tourism Information Centre with a request to update the information of the lost Vilnius Pass PDF coupon and transfer this card to the mobile app or issue a physical card instead of the lost coupon. When contacting them about the lost Vilnius Pass PDF coupon, please provide the following information: name and surname of the buyer, date of purchase, and the type of card purchased.

Yes. You can return a „Vilnius Pass" purchased online or with the mobile app if you have not used it, i.e. you have not activated it at any of the attractions within 30 days of placing the order. If you would like to change the type of „Vilnius Pass" purchased online or with the mobile app, you should return it and order a new one.

After filling in the return form and confirming that your „Vilnius Pass" has not been activated, it will be deactivated and you will receive a letter confirming the refund within five days. The money will be transferred to the account that was used to pay for the card within 30 days of this confirmation. 

If you already have a „Vilnius Pass" that you bought at one of the Vilnius tourist information centres and decide that you want to change the type, you can only do this at the same centre that you bought it at. The card must have not been activated at any of the attractions, and you must have the receipt.

Once you activate your „Vilnius Pass", you can no longer return it. Money for lost, damaged or stolen cards is also non-refundable.

Yes. Returning a „Vilnius Pass" purchased online or with the mobile app is easy. Please note that you can return a card and receive a refund within 30 days of placing the order, provided that it was not activated at any of the attractions. 

Once you complete the refund form and confirm that your card has not been activated, it will be suspended and you will receive a refund confirmation letter within five days. The money will be transferred to the account that was used to pay for the card within 30 days of this confirmation.

If you bought a „Vilnius Pass" at one of the Vilnius tourist information centres, you can return it at the same centre that you bought it at, provided that you have the receipt. Important! The „Vilnius Pass" must have not been activated at any of the attractions.

Once you activate your „Vilnius Pass", you can no longer return it. Money for lost, damaged or stolen cards is also non-refundable.

Each customer will receive an invoice via email following their purchase.

When purchasing a „Vilnius Pass", we ask that you specify the cardholder’s gender, age and country. We use this information to improve the services we provide. This information is confidential and will not be shared with third parties. 

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